Program Manager, HR Services

Amazon - Bengaluru, India

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Job Description

This role will need a deep understanding of the business and user experience, then partner closely with business and technical teams to design, develop, and implement digital solutions. A successful candidate must have exceptional problem solving skills, strong business judgment, and demonstrated experience leading and coordinating complex cross-functional programs. We are looking for a proven ability to execute both strategically and tactically with a solid technical background. This role will have a strong focus on establishing analytics and success criteria to measure and benchmark customer experience, program impact, and program health.

Duties and Responsibilities

· Analyze voice of customer, stakeholder, and technology feedback mechanisms to design/create innovative product and service enhancements based on customer need
· Partner with technology/product teams to drive innovative technology solutions that scale and support Amazon’s growth
· Lead regular prioritization with regional process owners, technology teams, and leadership to ensure cross-functional alignment on highest priority enhancements
· Manage programmatic goals, metrics, and success indicators to drive program initiatives and monitor overall adoption and health of program
· Partner to build regional learning content for key stakeholders
· Cultivate strong collaborative relationships with key partners, HR leaders, and business teams across Amazon
· Develop deep knowledge of downstream/upstream HR systems utilized by Amazon and consult with business on best practices in leveraging digital document technology to support existing projects and upcoming initiatives
· Demonstrate ability to influence decision makers and manage expectations with all levels of the organization and craft persuasive written narratives
· Drive expansion projects, working cross-functionally with developers, product managers, training, and change management teams to ensure successful delivery and implementation of new products and features
· Collaborate with Legal, Compliance, and regional service teams to define, support, monitor, and measure global compliance requirements and processes
· Manage relationships with critical stakeholder organizations and COEs including HRBP, Recruiting, Operations, Retail, AWS, Benefits, and Legal



· 3+ years relevant program management experience
· Bachelor’s degree
· Experience coordinating product development cycles and managing relationships between technical and business teams
· Analytical acumen, and comfort generating and evaluating various forecasts, metrics, and analyses


· Strong verbal and written communications skills with high attention to detail including precise and effective customer communications.
· Experience implementing or enhancing HR systems and processes in large-scale, complex environments
· Experience collaborating effectively across teams to define strategy, goals, and commitment to timelines and deliverables
· Ability to recognize trends, assess potential impacts, and partner with stakeholders to recommend solutions
· Create and maintain sequencing of projects, prioritization, and cost benefit analyses balancing short-term and longer-term strategic goals
· Manage the execution of initiatives from idea through launch, while setting and managing the right expectations with all relevant stakeholders
· Ability to collect and consolidate cross-functional team feedback and lead the team to collective decisions through influence, data, and knowledge

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