ERC Specialist, Unemployment

Amazon - Hyderabad, India

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Job Description

Provide complete, concise and accurate information regarding employment history and events leading to terminations in response to unemployment claim inquiries as required by state and federal law

Duties and Responsibilities

· Prioritize work to meet short deadlines set by state unemployment agencies
· Navigate multiple HR systems including PeopleSoft and Kronos (MyTime)
· Ensure the Service level are achieved at all times for HRS processes
· Innovative with a commitment to change and process improvement applying KAIZEN and LEAN methodologies
· Integrity and discretion in dealing with sensitive information and ensure data privacy at all times
· Track ,measure and report Service Level Commitment-SLC metrics at different intervals to ascertain the process performance health and identify improvement areas
· Build process maturity and provide value add to the customers through productivity and cost gains



·A Master’s degree in Human Resources
·Minimum of 2+ years of experience in a similar profile is preferred
.Open for 24/7 shifts. The employee will be required to do evening and night shifts mandatorily (US shifts).


. Excellent communication skills, ability to deal with larger NA ERC team and Site HR at all levels
· Strong attention to detail and good interpersonal skills
· Strong decision making and problem solving skills
· Ability to multi-task in fast-paced dynamic environment
· Agility to change in a fast growing environment
· Proficient with MS Excel, Word and Visio
· Application of Phone and email etiquettes in customer interactions
. Knows when to escalate -Ability to be receptive to the peer/general feedback
. Should be open for 24/7 shifts including graveyard shifts

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