Team Manager – Recruiting Services

Amazon - Hyderabad, India

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Job Description

Join Amazon’s Employee Services – Recruiting Services organization and help make a difference for all Amazonians! We are recruiting for a Team Manager position in Bangalore, India location to manage one of teams working on scheduling Internal Loops /Internal transfers.

We are looking for someone with strong experience in people management and process excellence. Driving great employee and candidate experience will be of utmost importance in this role. You will get an opportunity to collaborate with the broader regional recruiting teams to partner and standardize processes that ensure a seamless recruiting experience to the candidates.

Duties and Responsibilities

  • The individual will be responsible for overseeing volumes, escalations, quality, and reporting to ensure the team meets service level commitments. The individual in a team manager’s role
  • Will act as the Subject Matter Expert for the team and partners to provide guidance, training, and resolution related to the process for all the direct reports aligned to you.
  • Will be responsible for creating and maintaining the standard operating procedures (SOPs) and communicating to the team.
  • We will strive to regularly identify and bring forward continuous process improvements with ideas based on LEAN and KAIZEN.
  • Analyze and report any skewing to the Service Level Commitments.
  • Will provide critical value and insight into the program operation and data accuracy and integrity of information transmitted.
  • Will contribute to the program vision, design and delivery and will set the vision, direction, and culture of their teams by managing individual and team performance expectations and goals.
  • Will maintain a singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real-time desired service levels.
  • Subject Matter Expert for Customers and Team: leveraging your skillset and hands-on experience you will provide guidance, training, and resolutions related to recruiting needs and programs across regions.
  • Process Excellence: Drive the culture of continues improvement through LEAN, Six Sigma and KAIZEN
  • People Management: Manage team’s performance, provide coaching & feedback to direct reports and ensures team has cross-functional knowledge. Provides training and guidance on policies, processes, and systems to a customer and team members.
  • Business Acumen: Understands core business objectives, who customers are, and how the metrics impact the services that are provided, documents business requirements for system enhancements or changes
  • Stakeholder Management: Response quickly and accurately to questions from customers, team and internal business partners.
  • Data Analysis & Interpretation: Understands, collects data and pulls reports from HR tools, may key in/maintain data in system. Ensures quality of the data through regular audits.
  • First Point of Contact for Escalations point of contact for any recruiting process-related issue

Qualifications/Requirements

  • 8+ years of US recruiting experience required.
  • Min 5+ years of team management experience mandatory.
  • Strong communication skills.
  • Flexibility and creativity in recruiting efforts.
  • Superior attention to detail and ability to prioritize in a fast-paced environment to work in this rapidly changing HR environment.
  • Ability to prioritize workflow daily and ensure service levels are achieved at all times.
  • Deliver customer/ team-related training for University Programs
  • MS Office experience required – Proven experience working with, windows, word, excel, and PowerPoint.
  • Established subject matter expertise in US recruiting/Campus recruiting
  • Knowledge of the organization’s inter-department relationships and the ability to work with all levels of the organization.
  • Ability to manage workload in a constantly changing environment

Preferred Qualifications:

  • Master’s degree required from an accredited university
  • Excellent communication skills
  • Strong attention to detail and good interpersonal skills
  • Strong decision making and problem-solving skills
  • Ability to multi-task in a fast-paced dynamic environment
  • Agility to change in a fast-growing environment
  • Proficient with MS Office
  • Application of Phone and email etiquette in customer interactions
  • Experience in HR transnational processes of 2+ Year
  • Ability to spot issues and escalate to business partners when appropriate
  • Ability to track high volume activities with exceptional follow-through and attention to detail
  • Problem solver, ability to troubleshoot issues independently or escalate when necessary – sense of accountability and sound personal judgment.

Work timings:

  • Flexible to work in shifts

To apply for this job please visit the following URL: https://www.amazon.jobs/en/jobs/872954/team-manager-recruiting-services →

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