Chief Human Resources Officer

Asian Art Museum - San Francisco, CA

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Job Description

The Museum has taken significant strides to engage a broader audience and awaken appreciation for the beauty and depth of Asian art and cultures, with the focus shifting from presenting stunning artworks to delivering captivating art experiences centered around stunning artworks. The Museum’s logo, an upside-down capital letter “A,” is the mathematical symbol signifying “for all” and is a welcome sign for the Museum’s expanding visibility.  The Chief Human Resources Officer (“CHRO”) will lead a passionate and committed team to ensure the continued success, reach and impact of the Museum.

Reporting to the Director, the CHRO provides the overall strategic HR leadership to the museum; oversees the development and implementation of human resources  programs and services, including talent acquisition, employee development, retention, legal compliance, benefits, labor/employee relations, employment practices and procedures, and employee communications. Additionally the CHRO oversees the management of the museum’s Volunteer Programs department, integrating the efforts of volunteers with paid staff to maximize available resources. This position fosters a workplace and cultural environment that is consistent with the mission, values, and guiding principles of the organization.

As a member of the senior management team, the CHRO also plays a key role in setting the long range planning and overall management of the museum. S/he serves as an internal consultant to the organization’s management team, managers and employees on people issues that affect performance and business relationships.  In addition, this position will select, develop, evaluate and lead a team of human resources professionals with a goal of earning a high level of credibility as an effective and responsive internal consulting group.

Duties and Responsibilities

  1. In collaboration with the Director and senior management team, designs and refines an organizational structure which maximizes the ability of the Museum to manage its resources effectively and encourage individual and institutional growth.
  2. Establishes and maintains human resources policies, which support the mission and goals of the museum; provides a clear operating framework for staff; and ensures the preservation of a positive work environment.
  3. Ensures that the culture is well integrated at all levels, employees are highly engaged and are performing at their peak; designs and implements professional development training, wellness programs, and other staff recognition and development initiatives.
  4. Manages the employment function, including the development of a comprehensive recruitment strategy, and the establishment of standards for recruitment and selection of all staff; ensures an effective orientation program to introduce new staff to museum policies, procedures, and staff.
  5. Develops and maintains an Equal Employment Opportunity Plan; ensures compliance; oversees the compilation of statistical and narrative reports with regard to equal employment.
  6. Develops and manages compensation and benefits programs for museum employees.
  7. Designs, implements, and maintains a performance evaluation system; provides training and development opportunities for staff to enhance effectiveness and improve skills.
  8. Represents the museum in negotiations with employee representatives and labor unions; administers labor agreements; manages complaints and grievances which affect bargaining unit staff.
  9. Provides advice to management, supervisors, employees and their representatives on the interpretation and application of human resource policies and procedures, disciplinary matters, and other staff management issues.
  10. Directs the preparation and maintenance of human resource documents and reports, and the maintenance of personnel records; administers the operation of a Human Resources Information System, and the monitoring and definition of requirements to maximize its effectiveness.
  11. Oversees the management of the Volunteer Programs department through supervision of the Manager of Volunteer Programs; coordinates efforts of Human Resources and Volunteer Programs to ensure maximization of available resources and meet the needs of the museum.


  • Ten to fifteen (10-15) years of progressively responsible human resources experience, including supervisory and management experience.
  • Bachelor’s degree in business, human resources, industrial psychology or related field; or equivalent combination of training and experience.
  • Navigating relationships with unions and negotiating/interpreting labor contracts is a critical part of this position and therefore a requirement for the role.
  • Experience with Civil Service recruitment and employee management is highly desired as many of the City of San Francisco employees at the museum work under the Civil Service rules and processes.
  • Proven track record in team leadership, staff supervision, and budget management.
  • Experience in managing a human resources program, including recruitment, organizational development, labor relations, compensation, human resources policy and procedure development and interpretation; nonprofit and public sector experience preferred.
  • Knowledge of principles and practices of human resources administration in both the public and private sectors; current Federal, State, and local employment law; principles of organization and management.
  • Strong leadership, interpersonal, planning, analytical, and organizational skills; excellent written and oral communication skills; high level presentation, negotiation, problem-solving, conflict-resolution skills; flexible and creative with maximum integrity and confidentiality.
  • Ability to supervise, direct, motivate, and evaluate staff and volunteers; establish and maintain cooperative and effective working relationships with a variety of representatives of public and private organizations, organizational managers, museum staff, and the general public.


The ideal candidate should have the following personal characteristics:

  • Gravitas and the professional bearing required to represent the Museum
  • Dedication, discipline and ambition to translate vision into concrete action
  • Mature, confident and a courageous decision-maker
  • Innovative, creative and entrepreneurial
  • Personable, warm and engaging, tactful and able to navigate successfully in a variety of settings and with a variety of constituencies; possessing a sense of humor
  • Commitment and determination to successfully implement and achieve the Museum’s mission and Business Plan
  • High energy and a roll-up-your-sleeves work ethic
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