Senior Process Manager

Amazon - Seattle, WA

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Job Description

This role requires a strong background in process management, process re-design, continuous improvement and program management. The ideal candidate must be able to influence stakeholders at all levels and use existing recruitment data to identify opportunities to improve candidate & customer facing processes whilst influencing behavior change across 3,000 recruiting resources, globally. He/she may have come from a six sigma / Kaizen / ACES background, process or program management background, or be working in an recruitment processing outsourcing (RPO) / business processing (BPO) environment. He/she must also possess the aptitude to analyze and present data on recruitment team adherence to best practice standards. The role requires someone who can work in a highly ambiguous / fast-paced global hiring environment but most importantly he/she must be able to operationalize continuous improvement.

Duties and Responsibilities

ACES / Process Mapping and Amelioration / Continuous Improvement
· Use various methods to map current state processes
· Use analysis to determine what processes add value to candidates vs. those that are wasteful and/or create multiple handoffs
· Turn concept process maps into business requirements for technical team
· Implement standard mechanisms to capture systemic issues across recruiting teams/geographies (VOC / GEMBA) etc
· Implement standard data definitions and terminology for recruiting and technical teams
· Develop and deploy and strategic and tactical plans that drives awareness, trial, adoption, and implement repeatable standard work for recruiters globally.
· Identify additional process mapping that would bring additional speed and innovation to the recruitment teams
· Operationalize from concept through to standard work
· Implementation of audit mechanisms to ensure standard work / process adherence is followed

Data Interpretation / Metric Adherence
· Use current data/intelligence to understand where opportunities may exist
· Be comfortable analyzing survey based data “how’s my driving” (HMD) results regularly, including analyzing and plotting trends from HMD data that could be leading to defects in processes
· Own and present data to show if process amelioration / continuous improvement efforts are having an impactful outcome(s)
· Stratify data to drive broad to help drive broad adoption of processes and policies change management
· Work with the Recruitment Analytics and Data reporting team to design and implement business intelligence mechanisms to monitor against process deviation.

Qualifications/Requirements

This position requires exceptional operational and process management skills as well as the ability to influence recruiting teams/leaders.

· Bachelor’s degree in a process or operations-related field; Masters preferred.
· 5-7+ years of experience, process mapping and/or continuous improvement environment
· Proven record of driving change in a global, highly dispersed company. Able to influence diverse stakeholder groups
· Strong understanding of multiple analytical techniques (fishbone, root cause, Pareto, etc.)
· Outstanding intellect and thought leadership
· Comfort in a fast-paced and rapidly changing environment

PREFERRED QUALIFICATIONS

· Six Sigma Master Black Belt
· Experience in a recruitment solutions design role very advantageous

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