HR Specialist, Screenings

Amazon - Seattle, WA

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Job Description

As an HR Specialist, you will be required to handle existing and future pipeline specialty programs to deliver quality customer service to Amazon’s many diverse businesses. Your goal will be to partner with vendors, compliance, and operations to run customer-required screening programs for Amazon’s diverse workforce.

Duties and Responsibilities

You will interact with a fast-moving customer, and your challenge will be to execute a complex operation with compliance, quality, and speed so that customer engagements can move forward. You will require data-driven judgment, and be able to earn trust with your customers.

Core responsibilities will include:

  • Define and document screening requirements for customer accounts.
  • Design a set of processes for each screening workflow, inclusive of intake/requests, and fulfillment.
  • Initiate background checks with vendors and ensure checks are fulfilled within SLA.
  • Adjudicate background checks, particularly in complex scenarios requiring high judgment. This includes research and documentation in alignment with regulatory guidance.
  • Produce operational reports

The successful candidate will have a demonstrated track record of:

  • Executing a complex operation requiring attention to detail and high judgment.
  • Demonstrating a bias for action and an ability to deal with great ambiguity.
  •  Agility and ability to adapt quickly to changing requirements and demands
  • Successful project delivery, particularly in deploying new processes and process improvements.
  • Documenting business requirements and specifications, working cross-functionally with customers, legal, service teams, technology, and vendors.

Qualifications/Requirements

  • 3+ years of operations experience.
  • Intermediate to advanced analytical and quantitative skills; ability to use hard data and/or metrics to back up assumptions, recommendations, and drive actions.
  • Bachelor’s degree or equivalent experience.

Preferred Qualifications

  • A passion for invention, experimentation, and learning.
  • Quick self-started learner.
  • Demonstrated ability to work cross-functionally with HR, business and technical teams.
  • Strong written and verbal communication, with the ability to clearly articulate business problems and solutions to senior leaders.
  • Established record of project delivery as a business analyst, operations analyst or project manager.
  • A strong track record of sustained and continuously improving operational excellence.
  • Project Management experience highly preferred. Thorough command of HR processes preferred.

To apply for this job please visit the following URL: https://www.amazon.jobs/en/jobs/873481/hr-specialist-screenings →

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